Frequently Asked Questions
Everything you need to know about your order and skincare routine.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your products cruelty-free?
We are committed to ethical beauty. All products curated and sold on our store are 100% cruelty-free and are not tested on animals.
How do I know which products are right for my skin type?
Each product page includes a detailed breakdown of suitable skin types. You can also refer to Caroline’s Cheat Sheets for in-depth advice on building a routine tailored to your specific needs.
What should I do if my item arrives damaged?
In the unlikely event that your order arrives damaged, please contact our customer service team immediately with your order number and a photo of the damage so we can arrange a replacement.